Greensboro, NC, USA
Coca-Cola Consolidated
Our Secret Ingredient is our Teammates.
We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
• Paid Training
• Paid Time Off plus paid holidays
• 401(k) with Company matching on a dollar-for-dollar basis
• Employee Stock Purchase Plan (ESPP)
• Group Health Insurance – Medical, Dental, Vision & Disability
• Basic and Supplemental Life Insurance
Refresh and Grow your Career with Us!
Job Overview
The Technician Lead is responsible for professionally diagnosing and repairing fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction, properly manages tools and parts, and maintains records and reports, safely and efficiently per Company standards. The Technician Lead also provides coverage for Fountain Install and Vender Delivery as needed, assists in training and support of Equipment Services (EQS) team, and supports the Territory Manager (TM) with daily responsibilities.
Duties & Responsibilities
- Diagnoses and repairs fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction, properly manages tools and parts, and maintains records and reports, safely and efficiently per Company standards.
- Assists Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers.
- Completes and, or proctors all required training, including but not limited to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintains updates and documents related to all equipment.
- Leads special projects as assigned.
- Drives safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including but not limited to conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required.
- Operates handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability.
- Maintains responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job.
- Provides great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition.
Knowledge, Skills, & Abilities
- Must be able to lift 100 pounds.
- Drive and ride for long periods.
- Uses refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices.
- Operates vehicle, hand trucks, stair climbers, product carts, vender dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches.
- Works inside and outside customer locations, in uncontrolled temperatures.
- Experience in the electrical and,or refrigeration field required.
- Computer and analytical skills are necessary along with ability to work closely with teammates and management.
- Reactive Service experience with certification on all Coca-Cola Consolidated (CCC) and Coca-Cola North America (CCNA) equipment types as well as refrigeration is required.
- required, prior leadership experience a plus.
Minimum Qualifications
- High school diploma or GED
- Knowledge acquired through 1 to up to 3 years of work experience
- One to three years previous tech experience
- Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months
- Ability to obtain and maintain a Department of Transportation (DOT) physical.
- Ability to obtain forklift and pallet jack certification.
- Ability to pass company certification programs for equipment repair and safety – i.e. BEST, FAST, Advanced Refrigeration.
Preferred Qualifications
- Prior leadership experience
- Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months, if necessary.
- Ability to obtain and maintain a Department of Transportation (DOT) physical.
- EPA Level 1 Refrigeration certification preferred or ability to obtain this certification.
- Ability to obtain forklift and pallet jack certification.
- Ability to pass company certification programs for equipment repair and safety – i.e. BEST, FAST, Advanced Refrigeration.
Work Environment
Work environment will vary, including but not limited to exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.
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