Fairbanks, AK, USA
Uniquely Human, Ampersand provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.
Do you like solving complex puzzles? Are you looking for position that allows you to use your customer services skills while at the same time keeping your IT skills sharp? If so, we have a great opportunity for you. Ampersand is currently recruiting for a Field Technician II. If selected for this highly engaging position, you will be using your IT talents to provide a variety of client support services that will highlight your computer building, networking, and installing skills.
This is a full-time, non-exempt, hourly position starting at $28/hr DOE, and located in Fairbanks, AK. In addition to our competitive salary, we offer a very generous benefits package that includes two options for medical, dental, and vision health care coverage, a 6% discretionary contribution to retirement (plus up to an additional 9% 401(k) match), tuition reimbursement, professional development, short/long term disability, annual leave, parental leave and more. For more details about our benefits, please contact our Human Resources department at (907)459-4994.
The basic duties of this position include troubleshooting, supporting, and assisting clients with technology systems, remotely and on premises, providing maintenance to new and existing technology systems, providing clients with an exemplar customer service experience, performing duties at the client’s work site, and providing call-center support to clients.
If you have two – four years’ with Microsoft Windows and Linux, at least a year of customer services experience, and a valid driver’s license, we want you to apply.
Please visit our website at https://www.ampersandtech.com/careers to view the full job description and to submit your application.
Ampersand will make reasonable accommodations during the application and/or hiring process for qualified job applicants upon request.
Ampersand will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.
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