Albuquerque, NM, USA
Dispatcher supports the Companywide Live Dispatch Operation, lending clerical support as well to numerous departmental daily tasks and duties.
Key Tasks and Responsibilities
Respond to all designated transport requests utilizing company resources. • Participate in the completion of all evening dispatch procedures. • Coordinate with other Secure Transportation Offices to ensure timely service delivery for Out-Of-State Operations. • Ensure all incoming phone calls are answered in a timely manner. • Completes assigned clerical and administrative tasks as required. • Ensure that drivers have all the necessary information for their next-day schedules. • Assess the next day’s resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage. • Report all issues promptly, with possible solutions to Management. • Above all, stay active, proactive and involved. Monitor dispatch & prevent problems.
Education & Training
High School Diploma or Equivalent.
Knowledge and Experience
Computer literate, knowledge of Macintosh a plus. Previous experience in Non-Emergency Medical Transportation preferred.
Successful candidates will display the following: Clear and concise oral and written communication skills, planning and organizational ability, problem analysis, problem solving, adaptability, attention to detail and the initiative and drive for team success on each and every shift. Ability to make quick sound decisions in a fast paced, high-pressure environment.
Superior customer service skills and the ability to communicate professionally and efficiently with clients and drivers.
This position requires working overnight hours, often with minimal direct supervision. Overtime required when needed.
Must pass a pre-employment drug/alcohol screen test. Full benefit package after 90 days include medical, dental, paid vacations, sick pay and Holidays.
*Secure Transportation is an EEO/ Affirmative Action Employer*
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