3908 Corey Road, Harrisburg, PA, USA
Central PA Food Bank
Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!
We are looking for an experienced full-time Dispatcher responsible for assisting the Director of Logistics and the Transportation Supervisor in coordinating the transportation schedule in the Central Pennsylvania Food Bank (CPFB) Harrisburg warehouse for food deliveries to partner agencies, backhauls from food donors, food drives, special events, and other transportation-related activities as needed.
The ideal candidate will be experienced in dispatching with knowledge of technology-related logistics tools and resources.
Our Commitment to Equity, Diversity, Inclusion, and Belonging:
Hunger disproportionately harms neighbors and communities that have been systemically marginalized. As we work toward a future where no one in central Pennsylvania lives with hunger, we must also work against racism and other systemic obstacles that prevent people from thriving. We will listen to and learn from members of historically under-represented groups. We will value their lived expertise and experiences as we shape our charitable food network to equitably meet the needs of our neighbors. We will ensure that our diverse community is reflected in our board of directors, management, staff, volunteers, partner organizations, and donors in a manner that upholds equity, inclusion, and belonging.
Benefits:
- Medical, Dental & Vision Insurance
- Health Savings Account/ Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-term Disability & Long-term Disability
- 401k
- Paid Time Off
- 13 Paid Holidays
- Employee Assistance Program
Job Accountabilities:
- Review, accept (or deny if appropriate), and schedule all Donor Offerings from Feeding America, and keep the Director of Logistics informed of any denials.
- Serve as liaison with Agency Services to maintain the current contacts for the member agencies for the purpose of distributing food quickly.
- Review the Choice System twice a day for potential offerings and bid appropriately on loads.
- Assist in the coordination of food deliveries to agencies, including developing and maintaining the daily, weekly, and monthly delivery schedules.
- Working with our warehouse operating system, Primarius, to run delivery reports to help with routing our deliveries.
- Coordinate food deliveries to agencies by assuring the correct number of trucks and drivers are assigned to haul the poundage to be delivered and coordinate appropriate backhauls to optimize operating efficiency.
- Coordinate and dispatch drivers to keep appointment times for deliveries and backhauls; allow the drivers to coordinate their assigned daily drops.
- Listen to suggestions and recommendations from drivers to optimize efficiency and run any conflicts by the Director of Logistics or the Transportation Supervisor for clarification.
- Provide directions to drivers as needed both internally and externally.
- Respond to food donor and partner agency requests for information and documentation and troubleshoot and/or problem-solve where necessary, keeping the Director of Logistics informed of all situations.
- Act as backup to the Transportation Supervisor for coordinating vehicle service with appropriate maintenance providers seeking direction, if necessary, from the Director of Logistics. Maintain the vehicle list, CDL license and medical card expiration dates, and keep necessary vehicle registrations current.
- Coordinate and organize the monthly fuel receipts and send the DVIRs and Trip Reports to the appropriate leasing or owned entities.
- Maintain a current Fresh Express site information listing for delivery purposes and coordinate the annual delivery calendar with Agency Services and the ElderShare Programs Manager regarding the Commodity Supplemental Food Program boxes.
- Serve as primary backup to the Director of Logistics and for the Food Sourcing Coordinator for deliveries.
- Maintain the food donor contact information and third-party portals for scheduling requirements.
- Maintain a positive attitude and professional relationship towards all food donors, partner agencies, and colleagues.
- Support special events as necessary.
- Working toward updating our technology applications to advance into the 21st century.
- Work daily with Customer Service and Operations on agency deliveries and space restrictions.
- Perform additional duties as assigned.
Other Duties:
- In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience:
- Minimum of a high school diploma or equivalent required.
- Combination of education, experience, and/or training that provides the required knowledge and skills for the position.
- Minimum of three years prior experience as a dispatcher with high-end technology usage for routing inbound/outbound deliveries.
Knowledge, Skills, and Abilities:
- Passionate about working for an organization that values and promotes equity, diversity, inclusion, and belonging (EDIB). Willing to embrace the food bank’s EDIB journey.
- Passion for the CPFB’s mission and core values.
- Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
- Ability to work as part of a high-performance team and be a strong team player.
- Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.
- Exhibit strong interpersonal, team building, and administrative skills.
- Must be friendly, outgoing, and comfortable speaking to people.
- Exhibit strong verbal, written, analytical, presentation, planning, time management, communication, and organizational skills. Ability to write, edit, and proofread correspondence and materials for accuracy and style.
- Must have a professional demeanor with the ability to work cooperatively across all levels of the CPFB.
- Ability to adapt to frequent changes of routine and pace of activity due to unpredictable demands without loss of efficiency or composure.
- Must be detail oriented with the ability to work independently, plan, prioritize, take initiative, resolve problems, meet deadlines, and multi-task.
- Must be reliable with high integrity and a strong work ethic.
- Must be positive, cooperative, honest, and dependable.
- Demonstrate ownership and accountability.
- Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
- Knowledge of organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
- Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, calculator, photocopier, fax machine, and telephone.
Supervisory Responsibilities: None.
Physical Requirements or Licenses:
- A valid driver’s license with history of good driving record.
- Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.
- Prolonged periods of sitting at a desk and working on a computer.
- Conditions may include working outside in inclement weather, working closely with others, working alone, and working protracted or irregular hours.
- Must be able to occasionally lift or move up to 30 pounds.
- The CPFB work environment is moderately loud.
The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.
The Food Bank’s work culture is progressive, forward-thinking, and equity-minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.
Applicants must submit a cover letter, resume, and salary requirements by July 28, 2023, to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109, or email hrdepartment@centralpafoodbank.org.
We are proud to be an equal-opportunity employer and seek to bring our values of equity, diversity, and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.
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