Assistant Veterans Service Officer (Winona, MN, USA) – Veteran Jobs

Winona, MN, USA
Winona County

Winona County is accepting applications for this position until 4:00 p.m. April 17, 2024.

This position starts at $25.97/hour (DOQ) with advancement up to $34.00/hour.

Characteristics of Class:
Subject to the direction and control of the Veteran Service Officer, an employee in this class assists veterans or their families, administrators, executors, guardians or next of kin (“clients”) by determining eligibility, developing claims files, and presenting claims for benefits administered by the US and MN DVAs and like-agencies. This position acts as an advocate for clients in their dealings with the VA and agencies that affect their claims, and provides lifelong case management of the client’s benefits pertaining to housing, healthcare, and financial stability. The Assistant Veterans Service Officer will also be trained in other VA benefits typically administered by the Veterans Service Officer. Performs related work as required.

Examples of Duties:
Any one position may not include all the duties listed, nor do the examples include all duties which may be found in positions of this class.

  • Directs the administrative functions of a department. May train new clerical employees and organize, assign and review work of clerical employees.
  • Types minutes, agendas, certifications, letters, memorandums, notices and other materials from rough draft, clear copy, verbal instructions or voice recordings and proofreads material for completeness and accuracy.
  • Types moderately complex materials that require independent judgment and the ability to rearrange, expand, segregate or tabulate; and is responsible for spelling, grammar and punctuation. Composes routine correspondence.
  • Prepares draft and final correspondence, memoranda, reports, minutes of meetings and other related material of a moderately complex nature.
  • Furnishes complex and involved information to the public over the counter or by phone, collecting money, making certified copies and coordinates, oversees, and reconciles financial reports, codes, deposits, spreadsheets and reports.
  • Deals with special classifications/programs.
  • Schedules appointments and maintains an appointment calendar.
  • Acts as a receptionist for the department, works with the public and employees in many situations and interprets a variety of policies and procedures where knowledge of other units within a department is required. Provides information and interpretations of policy and procedure that require considerable knowledge of department.
  • May prepare vouchers for the department.
  • Records and maintains complex or involved files, records, schedules and statistics and prepares reports from such information.
  • Operates office equipment including copy machines, calculator, transcribing equipment, typewriters, CRT’s and personal computers.
  • Attends workshops, seminars, and conferences and confer with professionals in order to keep up to date on the latest changes in Federal and State laws and regulations. Obtain and maintain certification by the MN Department of Veterans Affairs (MDVA).
  • Any other duties as assigned.

Required Knowledge, Skills, and Abilities:
Any combination of training and experience providing the following knowledge, skills, and abilities.

For Pre-Employment:

  • Knowledge of modern public or business procedures and practices.
  • Knowledge of records management and forms control.
  • Knowledge of English spelling, punctuation and grammar.
  • Ability to receive and accurately document information, specifically medical information.
  • Knowledge of personal computer software applications such as Microsoft Word and Excel.
  • Ability to type 60 WPM accurately from clear copy, rough draft or voice recordings.
  • Ability to communicate effectively verbally and in writing.
  • Ability to work without supervision.
  • Ability to problem solve is essential; determine the best course of action, use individual judgment, inquire into, troubleshoot and expedite necessary claims, problem solve complex issues, not be arbitrary, appropriately utilize all pertinent laws and regulations, and review work and decisions for correctness and accuracy.
  • Ability to coordinate efforts with different agencies.
  • Ability to develop and maintain effective work relationships with clients, public, co-workers, and agency administration.
  • Ability to maintain and file confidential information.
  • Ability to make moderately complex arithmetic computations rapidly and accurately.
  • Ability to understand and follow complex oral and written instructions.
  • A combination of education and experience equivalent to high school graduation, plus one year of post secondary education and three years of related experience; OR Four years of related experience.
  • Resident of Minnesota.
  • Citizen of the United States.
  • Must possess and maintain a valid driver’s license. 
  • Veteran as defined in Minnesota Statutes, Section 197.447.

Individual must also agree to receive, within 6 months of hire, training and education for the duties of the position, including development of an effective working knowledge of relevant laws, rules, and regulations pertaining to the United States Department of Veterans Affairs, as applicable to veteran’s cases before the department and the administration of those cases.

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