Agency Services Training Coordinator (Harrisburg, PA, USA) – Veteran Jobs

Harrisburg, PA, USA
Central PA Food Bank

Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!

We are looking for an experienced full-time Agency Services Training Coordinator responsible for the development, implementation, and coordination of agency training and educational services. Services shall include, but are not limited to, educational workshops, regional workshops, and annual agency appreciation conference events. This position will serve as an integral member of the Agency Services Team which provides liaison services between the Central Pennsylvania Food Bank (CPFB) and its network of non-profit member agencies that provide food to those who are experiencing food insecurity throughout the CPFB service region.

Our Commitment to Equity, Diversity, Inclusion, and Belonging:
Hunger disproportionately harms neighbors and communities that have been systemically marginalized. As we work toward a future where no one in central Pennsylvania lives with hunger, we must also work against racism and other systemic obstacles that prevent people from thriving. We will listen to and learn from members of historically under-represented groups. We will value their lived expertise and experiences as we shape our charitable food network to equitably meet the needs of our neighbors. We will ensure that our diverse community is reflected in our board of directors, management, staff, volunteers, partner organizations, and donors in a manner that upholds equity, inclusion, and belonging.


• Medical, Dental & Vision Insurance

• Health Savings Account/ Flexible Spending Account

• Company Paid Life Insurance

• Company Paid Short-term Disability & Long-term Disability

• 401k

• Paid Time Off

• 13 Paid Holidays

• Employee Assistance Program

Job Accountabilities:
• Coordinate the development and implementation of the training schedule for agency network to include onsite workshops, regional training opportunities, and the annual agency conference.
• Assist with managing day-to-day relations between member agencies, acting as a liaison between the CPFB and the partner by promptly responding to agency calls, requests for information, and complaints to ensure all questions are satisfactorily addressed in a timely and efficient manner.
• Assist in the development and administration of Food Bank policies and procedures as related to Agency Services.
• Conduct agency site visits and/or inspections as assigned by the Senior Agency Services Manager to review programs, facility, and use of Food Bank inventory and services and satisfactorily complete all related documentation.
• Assure compliance with CPFB and Feeding America guidelines and IRS 501c3 tax law relative to the distribution of donated inventory.
• Provide emergency food assistance to clients who call and/or walk into the CPFB by providing information on partner agencies as identified in Primarius.
• Assist in the deployment of tools, resources, and educational materials to build member agency capacity.
• Seeks opportunities to provide growth at partner agencies with appropriate tools and resources, to include speakers, as needed.
• Participate in all agency staff and/or departmental meetings as scheduled.
• Assist in outreach efforts to promote awareness of hunger related issues, serve on community hunger coalitions, provide presentations to community organizations or corporations, etc.
• Perform other duties, projectsand tasks as assigned.
Other Duties:
• In instances of a federal, state, or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education and Experience:
• Associate or Bachelor’s degree in Marketing/Communications, Public Relations, Human Services, or related field.
• Additional years of related experience would be considered in lieu of having an Associate or Bachelor’s degree.
• High school diploma or GED required.
• A minimum of two (2) years of professional experience in event and project management, marketing, or communications.,
• Minimum two (2) years’ experience working in a non-profit or social service/community environment.
• Database management experience a plus.
• Experience in group facilitation, speaking engagements, and presentations preferred.
Knowledge, Skills and Abilities:
• Passionate about working for an organization that values and promotes equity, diversity, inclusion, and belonging (EDIB). Willing to embrace the food bank’s EDIB journey.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
• Passion for the CPFB’s mission and core values.
• Ability to work as part of a high-performance team and be a strong team player.
• Ability to work independently as well as a member of a group/team.
• Maintain required job knowledge, skills, and core professional competencies.
• Passion for customer service excellence, professional etiquette, personal boundaries, and the ability to maintain confidentiality.
• Ability to provide a caring and supportive personality and relate well with others.
• Must be friendly, outgoing, and comfortable speaking to people.
• Must have professional demeanor with the ability to work cooperatively across all levels of the organization.
• Ability to work quickly under pressure to solve issues.
• Ability to organize work, set priorities, exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.
• Ability to input and maintain accurate records, perform research, and ability to compile data.
• Exhibit strong verbal, written, analytical, presentation, planning, time management, negotiation and organizational skills. Ability to write, edit, and proofread correspondence and presentation materials for accuracy and style.
• Must be detail-oriented with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines, and multi-task.
• Must have appropriate food safety training for the role.
Must be reliable, with high integrity and a strong work ethic.
• A flexible self-starter with the ability to work independently and effectively.
• Possess strong research skills and a commitment to ongoing learning.
• Must have strong problem-solving skills in a team approach.
• Ability to make independent decisions and exercise creativity.
• Spanish speaking preferred.
• Ability to communicate clearly and concisely, both written and verbal.
• Must be reliable, with high integrity and a strong work ethic.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
• Knowledge of the organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment.

Physical Requirements or Licenses:
• This position has the ability to work remote, in office, or hybrid at the discretion of the SVP/Chief Programs Officer.
• Ability to successfully complete a Pennsylvania State Police Clearance, a Pennsylvania Child Abuse History Clearance obtained through the Pennsylvania Department of Human Services, and a Federal Bureau of Investigation Criminal History Record Information obtained by submitting a full set of fingerprints to the Pennsylvania State Police or its authorized agent for submission to the Federal Bureau of Investigation.
• A valid driver’s license with history of a good driving record.
• Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.
• Conditions may include working outside in inclement weather, working closely with others, working alone, and working protracted or irregular hours.
• Must be able to occasionally lift or move up to 40 pounds.
• The work environment is typically quiet.

The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.

The Food Bank’s work culture is progressive, forward-thinking, and equity minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.
Applicants must submit a cover letter, resume, and salary requirements by October 13, 2023 to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109, or email

We are proud to be an equal-opportunity employer and seek to bring our values of equity, diversity, and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.

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